Returns/Replacement and cancellation

RETURNS/REPLACEMENTS AND CANCELLATION*

RETURNS AND REPLACEMENTS

Our products cannot be returned or exchanged except if You have received an item in a damaged/defective condition or have been sent a product which is different from the product described in the invoice (in which case the return should be made with original packaging tags, labels, original packing, without tampering of serial number, along with freebies and other accessories and the return should be initiated within seven (7) business days from date of order delivery), You can follow a few simple steps to initiate Your return within seven (7) days of receiving the order:

Step 1: Contact Our Customer Support team via email care@oorathindi.com within seven (7) business days of receiving the order.

Step 2: Provide OoraThindi with Your order ID details and Your request to return/replace the defective/wrong items in Your order. Kindly share an image of the product and the invoice for Our reference.

Step 3: A OoraThindi delivery partner will pick up the products within two (2) to four (4) business days. OoraThindi will initiate the replacement process only if the products received by OoraThindi are in their original packaging with their seals, labels intact.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. In rare case that Your product may be damaged during shipment or transit, You can request for a replacement or cancellation and refund by following the steps enumerated hereinabove.

Note: Replacements are subject to the availability of stock. In case that a replacement may not be available, OoraThindi will refund You the full amount.

CANCELLATION POLICY

Cancellation before shipment:

You can cancel your items for upto 2 hours or upto the items are shipped (Which ever is early)

Cancellation of order is also available via the orders section in the OoraThindi Site.

In such cases, the order will be cancelled, and the money will be refunded to You within twenty-four (24) to forty-eight (48) business hours after the cancellation request is accepted by Us.

Cancellation post shipment:

You cannot cancel and order once its shipped.

*Please note: This returns, and replacement policy is applicable to the purchases made through the Site (as defined in the Terms of Use), the mobile site owned and operated by Vanasiri Consumer Food and Snacks Pvt Ltd